JOST Australia Pty Limited ABN 60 001 081 778 ('Jost') is bound by the National Privacy Principles ('NPPs'), as set out in the Commonwealth Privacy Act 1988.
Read our Privacy Complaints Policy
(For the attention of individuals whose personal information may be collected by this organisation)
A Customer may request access to personal information held about them by Jost collected after 21 December 2001, or personal information collected before that date but which Jost continues to use.
Under the NPPs, 'personal information' is any information (regardless of whether or not it is true, and whether or not it is held in a material form) about an individual from which their identity is apparent or is reasonably ascertainable.
Jost collects personal information about a Customer for the purposes of:
Jost may also use the information to inform Customers about goods or services which Jost considers might be of interest to the Customer. The Customer may notify Jost at any time that they do not wish to receive this information, by advising Jost in writing directed to the address shown above.
Jost may provide personal information about a Customer to agents or contractors acting on Jost's behalf to collect debts or recover goods (or such other contractors providing services to Jost). The identity of these contractors and service providers may change from time to time.
The Customer agrees that where they have provided personal information about another individual to Jost, the Customer will ensure that the individual is aware of:
If a Customer does not provide Jost with all the personal information requested, Jost:
If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed, please contact our office on (02) 9838 8100. Complaints will be handled under the Jost's Privacy Complaints Policy.
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
Once Jost no longer needs Customer information, steps are taken to destroy it in order to safeguard privacy.
Jost contracts out data storage and processing functions. When Jost contracts out these services, we take measures to protect the information by using a reputable archiving company, ensuring that all hard copies are destroyed once electronically archived and that electronic information kept on site is kept in a restricted access safe.
The personal information collected is collected by Jost Australia Pty Limited ABN 60 001 081 778 ('Jost') 18- 20 Prince William Drive, Seven Hills NSW 2147.
Other personal information is collected for the purpose of:
Jost will usually disclose this information (and only to the extent necessary) to:
You are not obliged to give us your personal information. However, if you choose not to provide Jost with the personal information we request, we may not be able to provide you with the service/ sell the product/process your payment in a particular way/extend credit.
Where possible Jost will collect the personal information it requests directly from Jost's customers.
Jost sends information overseas on a regular basis to our parent company in Germany. As a related body corporate to Jost, the NPPs permit Jost to disclose a Customer's personal information to our parent body, but its uses of that information are then restricted to the purpose for which Jost has originally collected the information.
This access policy is directed to those individuals whose personal information is held by Jost.
At all times conduct under this access policy will be governed by the following principles:
Jost will provide access by allowing you to inspect, take notes of or receive copies or extracts of the personal information that we hold about you. You can make a request in writing to Jost Australia Pty Limited, 18 - 20 Prince William Drive, Seven Hills NSW 2147. To obtain access you must provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is not unreasonably impacted.
We may deny a written request for access if:
Where possible, Jost will provide you with access to your personal information. It may do so by providing access to the appropriate records or where disclosure in that manner is not appropriate, via an 'intermediary' who is able to fully explain the contents of our records to you.
We will amend any personal information in our records that is inaccurate, incomplete or out-of-date.
Where there is a dispute about the right or forms of access these will be dealt with in accordance with Jost's Grievance Policy.
We will take all reasonable steps to provide access within 30 days of your request. In cases where the request is not complicated or does not require access to a large volume of information, we will provide information within 14 days.
The NPPs allow Jost to charge a reasonable fee to fulfill a request for access to personal information. Our fee relates to our costs of retrieving your personal information from our systems.
Jost Australia Pty Limited ABN 60 001 081 778 ('Jost/We/Our/Us') sees the importance of privacy to this organisation, its customers and other stakeholders. As such Jost is committed to protecting the privacy of the personal information that we hold.
This is part of our organisations:
Jost places high priority on effectively dealing with any complaints dealing about privacy that You may have.
At all times the conduct under this Privacy Complaints Policy ('Policy') will be governed by the following principles:
If You have provided us with personal information You have a right to make a complaint, have it investigated and dealt with under this Policy. You will have our assistance and co-operation in any complaint.
A privacy complaint relates to any concern or dispute that You have with our privacy practices as it relates to Your personal information.
This could include matters such as:
Jost resolves grievances at the local level if possible. If You have a complaint about privacy please contact our office on (02) 9838 8100 as a first step.
All complaints will be logged on a database/complaints register.
You may complain orally or in writing sent to Jost Australia Pty Limited 18 - 20 Prince William Drive, Seven Hills NSW 2147. Usually Your contact person with Jost will be the proper person to discuss or resolve Your complaint, however, if Your privacy complaint is not resolved the matter will then be referred to the next level of management.
The goal of Jost's Grievance Procedure y is to achieve an effective resolution of Your complaint within a reasonable timeframe [i.e. 28 days or as soon as practicable].
Once your complaint has been made, the point of contact may then resolve the matter in a number of ways:
Your contact at Jost will contact you after approximately six weeks to ensure that you have no further concerns.
Jost will keep a record of Your complaint and the outcome.
Jost is unable to deal with anonymous complaints, as we are unable to investigate properly and follow-up such complaints.
However, in the event that an anonymous complaint is received, Jost will note the issues raised and try to resolve them appropriately.
For any further information about this Privacy Complaints Policy please contact our office on (02) 9838 8100.